Referrals
Refer a Young Person
We aim to respond to all referral enquiries within 2 working hours. For urgent placements, mark your enquiry as an emergency and we'll prioritise it.
Before you refer — quick checks
- Young person aged 12–16
- EBD, SEMH, complex trauma, or learning disability needs
- Placement in Luton, Bedfordshire is geographically appropriate
Not sure if Havenwell House is the right fit? Read our placements page or email us for a no-obligation conversation.
How it works
Our referral process
A clear, fast pathway — we know placing teams don't have time to chase.
Step 01
Initial enquiry
Email the referrals team. We respond within 24 hours.
Step 02
Information sharing
We'll ask you to share a placement information form so we can review the young person's needs against our current capacity and specialism.
Step 03
Assessment call
A call with our Registered Manager to discuss the young person's needs, our environment, and whether this placement is a good fit.
Step 04
Decision
We communicate our decision within 48 hours. We'll always give you a clear yes or no, not silence.
Step 05
Placement agreement
Placement agreement paperwork, Placement Plan, and move-in date agreed. We work at the young person's pace.
Get in touch directly
The Referrals Team
For urgent or emergency placements, please mark your enquiry as an emergency below and we will prioritise our response.
Initial enquiry
Send an enquiry
Use this form for initial contact. We'll follow up to arrange a more detailed conversation.